Critical Care

[Fauber, Jamie]

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                Critical Care
 
Date: 3/12/2010                Time: 12:17pm
 
Fault Ticket Number: Netboss 77210
 
Customer: Marianna Scenary Hill Telephone
 
 
Address: 2500 ALLEGHENY CENTER MALL
 
Trouble Reported:
Per Gay in the NOC A Netboss ticket was opened up due to the circuit
bouncing. A ticket has been opened up with ACC for further investigation
 
Current Status:
Per Gay in the NOC the latest update Janet had John call in and report
that he's not seeing loss right now, but the evening is when the most
trouble occurs. At midnight they say 90% packet loss. John spoke with
Janet who ok'ed the replacement of card now. Herman will setup dispatch
and the tech should be on site between 2-3pm
 
Repair Analyst: Jamie S. Fauber 
 
                            
 
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