Critical Care

[Brooks, Darlene]

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                Critical Care
 
Date: 3/4/2010                Time: 1:08pm
 
Fault Ticket Number: P03041004
 
Customer: Atlantic Broadband
 
 
Address: 2200 Beale Ave, Altoona PA 16601
 
Trouble Reported:
2010-03-04 11:49:13Darlene BrooksBrad Black reported trouble with their
network connection. He said they are having trouble pushing large
packets. The network is not working and he needs to work with someone to
to see if he needs to make changes on his side. He has other issues but
needs to start with this. I checked in Granite and found several
circuits for Atlantic Broadband but not on Beale Ave in Altoona Pa. I
found circuit 63.DATA.400363.1.CFW ban # 7240942021 but the address is
different. Cbr # is 814-242-2997. Please call Brad as these ACC
customers are pretty delicate. 
 
Current Status:
Sent ticket to NOC and called them to let them know I had staged the
ticket to the NOC.
 
Repair Analyst: Darlene Brooks
 
                            
 
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