Critical Care

[Anderson, Diego]

We have a conference call scheduled for Monday morning with Verizon
escalation maintenance management team to discuss chronic trouble
history with this circuit.  This is really embarrassing to have to
continue explaining as the trouble history speaks for itself.   We will
get resolution...

 

NTELOS Ticket

Verizon Ticket

Date opened

Trouble found/action taken by Verizon

142241

PT628458

01/13/2010

 

1/13/2010-Verizon opens new ticket to track chronic issue.
1/14/2010-Verizon indicates mapping issue from previous ticket was
resolved on 12/14 (referencing ticket PT615484)
1/17/2010-Circuit bounces; Verizon investigates.
1/18/2010-Verizon indicates circuit show clean. Tech dispatched to pull
stats, Verizon suspects due to rain/wet conditions but cannot determine
where issue lies.
1/25/2010-Circuit bounces in early morning, then goes down late morning.
Circuit restored without intervention. Stats pulled, showed errors going
into R-card from Verizon's side. F1 & F2 pairs to be investigated.
1/26/2010-Verizon suggests Class A inspection of cable to have pairs
stressed and splices checked; coordinated with NTELOS customer for
1/29/2010.  1/29/2010 customer  called circuit down again.

142241

PT623643

01/01/2010

1/2/2010-Pulled PMs; saw burst of UAS and SES on both loops of span
heading towards customer;
1/3/2010-Mapping problem found by auto-test; Verizon to investigate.
1/4/2010-Stats pulled; circuit clean

142241

PT615484

12/09/2009

Repaired cross battery

9988390

RS090695

11/09/2009

Replaced a bad section of cable

9706170

RS088453

08/27/2009

PM's from Vz were clean for a 48 hour period

9445900

RS086285

06/18/2009

Weather related (storms)

9347430

RS085287

05/22/2009

Transposed pairs of aerial cable to get around bad section

9320310

RS085069

05/15/2009

Weather related (storms)

7579840

RS070457

02/18/2009

Per Vz errors coming from Ntelos. NOC tested clean/no root cause

8808060

RS080795

12/23/2008

Repaired F2 pair

9154510

RS080795

12/23/2008

Cleared F2 pair, bridge tap and frayed cable

8619800

RS079307

10/30/2008

Pair transferred and replaced defective aerial F2

8397760

RS075978

07/17/2008

Replaced battery backup

8208850

RS075673

07/07/2008

Drained water from cables

7816170

RS072206

04/10/2008

No root cause found

7476370

RS069652/RS069699

01/25/2008

Cleared aerial pair, removed bridge taps and changed C-card

7426180

RS069195

01/11/2008

Replaced both F2 pairs

7385140

RS068774

12/30/2007

Replaced the C-card

6409610

RS059640

04/26/2007

Changed both F1 pairs and DSX slot

6187880

RS057416/RS057521/RS057613

02/22/2007

Defective aerial cable cleared

4864530

RS047922

06/16/2006

Bad F3 pair

 

 

Diego

 

From: Overstreet, Dan 
Sent: Friday, January 29, 2010 2:58 PM
To: Berry, Bob
Cc: Anderson, Diego; Boothe, Darald; Dearing, Michele
Subject: FW: Critical Care 
Importance: High

 

I think we need to bump this up Bob. I've seen several tickets this
week.

 

Dan

 

From: criticalcare-bounces at lists.ntelos.net
[mailto:criticalcare-bounces at lists.ntelos.net] On Behalf Of Chappell,
Susan
Sent: Friday, January 29, 2010 2:44 PM
To: criticalcare at ntelos.net
Subject: Critical Care 

 

________________________________

 

                Critical Care

 

Date:                  Time:  

 

Fault Ticket Number:  

 

Customer:  

 

 

Address:  

 

Trouble Reported:

 

 

Current Status:

 

 

Repair Analyst:  

 

                            

 

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